Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you (the "Customer," "you," or "your") and DigitalMyHotels ("DigitalMyHotels," "we," "us," or "our") governing your access to and use of our website, dashboard application, and related services (collectively, the "Service"). By registering for an account, starting a free trial, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a hotel, resort, or other business, you confirm you have the authority to bind that entity.

2. Eligibility & Account Registration

• You must be at least 18 years old and able to form a legally binding contract to use the Service.
• You must provide accurate, current, and complete information when creating an account and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us promptly at support@digitalmyhotels.com of any unauthorized use of your account.

3. Description of Service

DigitalMyHotels is a cloud-based hotel and restaurant management platform offering modules including front office and guest check-in/check-out, room and housekeeping management, reservations, GST invoicing and payment tracking, staff management, and reports and analytics, as further described on our website. Features available to you depend on your selected subscription plan.

4. Free Trial & Subscriptions

4.1 Free Trial

We may offer a 14-day free trial. No credit card is required to start a trial. At the end of the trial, your account may be limited or paused unless you subscribe to a paid plan.

4.2 Subscription Plans

Subscription fees are billed in advance on a recurring basis (monthly, unless otherwise agreed) and are exclusive of applicable taxes such as GST, which will be added to your invoice. You may cancel at any time; see our Refund Policy for details on cancellations and refunds.

5. Your Data & Responsibilities

• You retain ownership of all data you input into the Service, including guest, booking, and financial records ("Customer Data").
• You are solely responsible for the accuracy of Customer Data, including GST details used to generate invoices, and for obtaining any consents required from your guests and staff to process their information through the Service.
• We process Customer Data on your behalf in accordance with our Privacy Policy.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems and networks.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law.
• Interfere with or disrupt the integrity or performance of the Service, including through malware or excessive automated requests.
• Resell, sublicense, or provide the Service to third parties outside of your own hotel operations without our written consent.
• Upload content that infringes on the rights of others or is fraudulent, defamatory, or abusive.

7. Intellectual Property

The Service, including its software, design, features, and DigitalMyHotels trademarks and logos, is owned by DigitalMyHotels and its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business operations during your subscription term.

8. Third-Party Services

The Service may integrate with or link to third-party services, such as payment gateways or SMS/email providers. We are not responsible for the practices, availability, or content of third-party services, which are governed by their own terms and privacy policies.

9. Service Availability

We aim to maintain high service availability (targeting 99.9% uptime) but do not guarantee the Service will be uninterrupted or error-free. We may perform scheduled maintenance or temporarily suspend access for updates or emergency fixes, and we will make reasonable efforts to minimize disruption and provide advance notice where practical.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that GST calculations, reports, or other outputs of the Service are free from error, and you remain responsible for verifying compliance with applicable tax and regulatory requirements for your business.

11. Limitation of Liability

To the maximum extent permitted by law, DigitalMyHotels and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue, profits, or data, arising from your use of the Service. Our total aggregate liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the 3 months preceding the claim.

12. Indemnification

You agree to indemnify and hold DigitalMyHotels harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

13. Suspension & Termination

• You may cancel your subscription at any time from your account settings or by contacting support.
• We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or engage in conduct that we reasonably believe harms the Service or other users.
• Upon termination, your right to use the Service will cease. We will make Customer Data available for export for a limited period following termination, as described in our Privacy Policy.

14. Governing Law & Disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of [Your City], India.

15. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will notify you by email or through an in-app notice before the changes take effect. Continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

16. Contact Us

Questions about these Terms can be sent to:

• Email: support@digitalmyhotels.com
• Phone / WhatsApp: +91 99986 22002
• Registered Address: [Your Company's Registered Address]