Data Encryption
All data transmitted between your browser or device and DigitalMyHotels is encrypted in transit using TLS (HTTPS). Sensitive data — including guest records, billing information, and account credentials — is encrypted at rest using bank-grade encryption standards, so your hotel's data stays protected both on the move and in storage.
Encryption In Transit & At Rest
TLS-encrypted connections and encrypted storage protect data at every stage.
Daily Cloud Backups
Automated daily backups with redundant storage keep your data recoverable at all times.
Role-Based Access Control
Staff accounts get only the permissions they need — front desk, housekeeping, finance, or admin.
Continuous Monitoring
Infrastructure and access logs are monitored around the clock for unusual activity.
Isolated Property Data
Each hotel's data is logically separated so one property can never access another's records.
Secure Payment Processing
Card payments are handled by PCI-DSS-compliant payment gateways — card details never touch our servers.
Infrastructure & Availability
DigitalMyHotels runs on reputable cloud infrastructure with built-in redundancy, targeting 99.9% uptime so your front desk is never left without access. We perform scheduled maintenance during low-traffic windows and monitor system health continuously to detect and resolve issues quickly.
Account & Access Security
- Individual staff logins with configurable roles and permissions — no shared passwords.
- Session timeouts and secure password requirements to reduce the risk of unauthorized access.
- Activity logs so property owners can see who checked in a guest, edited a rate, or issued an invoice.
- Ability to instantly revoke a staff member's access when they leave your property.
Compliance & GST Data Integrity
Our GST invoicing engine is built to generate compliant tax invoices, and financial records are stored with the same encryption and backup protections as the rest of your data, supporting your property's statutory record-keeping requirements. Guest data collected through the platform is handled in line with our Privacy Policy and applicable Indian data protection law.
Incident Response
In the unlikely event of a security incident affecting your data, our team will investigate promptly, take steps to contain and remediate the issue, and notify affected customers in accordance with applicable law and our contractual commitments.
Reporting a Security Issue
Email details of the issue to support@digitalmyhotels.com with the subject line "Security Report." Please include steps to reproduce the issue and avoid accessing or modifying data that isn't your own.