Refund Policy

1. Overview

This Refund Policy explains when you're eligible for a refund on DigitalMyHotels subscription payments. It should be read together with our Terms of Service. We aim to keep billing simple and fair — if something doesn't feel right about a charge, contact us and we'll look into it.

2. Free Trial

New accounts start with a 14-day free trial and no credit card is required to begin. Because no payment is collected during the trial, there is nothing to refund — you can simply let the trial expire or cancel from your dashboard at any time without charge.

3. Money-Back Window for New Subscriptions

This money-back window applies once per hotel account and to your first subscription payment only. It does not apply to renewal charges on an existing subscription.

4. Cancellations

• You can cancel your subscription at any time from Account Settings in your dashboard, or by emailing support@digitalmyhotels.com.
• When you cancel, you will continue to have access to the Service for the remainder of your current billing period.
• Subscriptions are billed in advance and do not automatically renew once cancelled; we do not provide prorated refunds for the unused portion of a billing period outside the money-back window described in Section 3.

5. Non-Refundable Situations

Refunds are generally not provided in the following cases:

• Renewal payments for an existing subscription after the initial 7-day money-back window has passed.
• Partial months of service when you cancel partway through a billing cycle.
• Accounts suspended or terminated due to a violation of our Terms of Service.
• Custom Enterprise agreements with separately negotiated payment terms, unless otherwise stated in the agreement.
• Add-on services, SMS credits, or one-time setup/onboarding fees that have already been delivered or consumed.

6. Billing Errors & Duplicate Charges

If you believe you were charged in error — such as a duplicate charge, an incorrect plan amount, or a charge after cancellation — contact us within 30 days of the charge. We will investigate and, if confirmed, issue a full refund of the incorrect amount.

7. Plan Upgrades & Downgrades

When you upgrade plans mid-cycle, we will prorate the difference and charge it to your next invoice. When you downgrade, the new (lower) rate takes effect from your next billing cycle; we do not refund the difference for the current cycle already paid.

8. How to Request a Refund

To request a refund, please contact us with the following details:

• Your registered hotel/property name and account email
• The invoice number or approximate date of the charge
• The reason for your refund request

Send this information to support@digitalmyhotels.com or call us at +91 99986 22002.

9. Processing Time

Approved refunds are processed to your original payment method within 7–10 business days. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date and will apply to charges made after the update takes effect.

11. Contact Us

• Email: support@digitalmyhotels.com
• Phone / WhatsApp: +91 99986 22002